At Nabaiji, we are committed to providing you with high-quality swimming products and exceptional customer service. Our shipping and returns policies are designed to be transparent and customer-friendly, ensuring your complete satisfaction with every purchase.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping (€12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Tracking information provided
  • Free Shipping:
    • Available for orders over €50
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Tracking information provided

Note: Delivery times are estimates and may vary depending on your location and customs processing. We do not ship to certain remote areas and parts of Asia.

International Shipping

We ship worldwide (excluding certain remote areas and parts of Asia). Please note:

  • Customers are responsible for any customs duties, taxes, or import fees
  • We cannot refund original customs charges for returned items
  • Delivery times may be longer for international destinations

Returns & Exchanges

Our Return Policy

We want you to be completely satisfied with your Nabaiji purchase. If for any reason you’re not happy with your order, you may return it within 15 days of receiving your package.

Return Conditions

To be eligible for a return:

  • Items must be in original condition: unworn, unwashed, with all tags attached
  • Original packaging must be intact
  • Proof of purchase is required (order number or receipt)

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Swim caps (Bonnets de bain)
  • Swimwear (Maillots de bain):
    • One-piece swimsuits (Maillots de bain 1 pièce natation)
    • Two-piece swimsuits (Maillots de bain 2 pièces natation)
    • Baby swimwear (Maillots de bain bébé)
  • Swim boxers (Boxers de bain natation)
  • Pool socks (Chaussettes pour piscine)

Return Process

Follow these simple steps to return an item:

  1. Contact our customer service within 15 days of receiving your order at [email protected] using the template below
  2. Our team will send you a Return Merchandise Authorization (RMA) number and shipping instructions
  3. Carefully package the item with all accessories and documentation
  4. Include the printed RMA form in the package
  5. Ship the package to the address provided

Return Request Template

Subject: Return Request – Order #[Order Number]

Hello Nabaiji Team,

I would like to return an item from my order #[Order Number] placed on [Order Date].

Product details:

  • Product name: [Product Name]
  • Reference number: [If available]
  • Size/Color: [If applicable]
  • Reason for return: [Defect, Wrong Size, etc.]

I confirm that I have read and accepted the return conditions.

Best regards,

[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval of your refund. The refund will be processed within 5-10 business days and will be issued to the original payment method used for the purchase.

Return Shipping Costs

Return shipping costs are the customer’s responsibility unless the return is due to our error (defective or incorrect product). For international returns, please note that we cannot refund original customs charges.

Exchanges

If you need a different size or color:

  1. Follow the standard return process to return the original item
  2. Place a new order for the item you want
  3. We will expedite your refund once we receive the returned item

Questions?

Our customer service team is happy to help with any questions about your order, shipping, or returns.

Contact us at:

  • Email: [email protected]
  • Mail: Service Client Nabaiji, 59 Rue des Tonneliers, Strasbourg, FR 43764

The Nabaiji Team
Your swimming partner since 2008